mn7 Privacy Policy

1️⃣ Who We Are and How to Contact Us

mn7 operates the online casino and sports betting platform accessible at https://mn7.asia. We are the data controller responsible for the personal information collected through the Platform. If you have any questions or concerns regarding this Policy or the way we handle your personal data, you may contact our Data Support team at:

Email (plain text): [email protected] — available 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6).

We aim to respond to all privacy-related enquiries within five business days of receipt.

2️⃣ Information We Collect

mn7 collects personal data in the following categories:

We do not knowingly collect data from individuals under the age of 21. If we become aware that personal data has been submitted by a minor, we will delete it promptly and suspend the associated account.

3️⃣ How We Collect Your Information

mn7 collects personal data through the following channels:

• Direct submission: Information you provide during account registration, identity verification (KYC), payment processing, form submissions, or communications with our support team.
• Automated technologies: Technical and usage data collected automatically when you access the Platform, including cookies, server logs, and session tracking tools.
• Third-party sources: Identity verification data from our KYC service partners; fraud-prevention signals from our payment processors; geolocation data from IP-lookup services used to enforce geographic access restrictions.
• Payment providers: Transaction confirmation data received from bKash, Nagad, Rocket, Upay, and our banking partners when you initiate a deposit or withdrawal.

4️⃣ How We Use Your Information

mn7 uses personal data collected from you for the following purposes, each supported by a lawful basis for processing:

• Account administration: Creating and managing your mn7 account, verifying your identity, and maintaining account security.
• Service delivery: Providing access to casino games, sports betting markets, live dealer tables, and promotional offers.
• Payment processing: Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfers in Bangladeshi Taka.
• Legal compliance: Meeting our Know Your Customer (KYC), Anti-Money Laundering (AML), and age verification obligations. Retaining transaction records as required by applicable law.
• Responsible gaming: Monitoring usage patterns to identify at-risk gambling behaviour, enforcing self-exclusion requests, and applying deposit limits set by the player.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, multi-accounting, bonus abuse, and unauthorised access attempts.
• Customer support: Responding to enquiries, resolving disputes, and processing complaints.
• Marketing communications: Sending promotional offers, bonus notifications, and platform updates to users who have opted in to receive such communications. You may opt out at any time.
• Platform improvement: Analysing aggregated usage data to improve Platform performance, game selection, and user experience.

5️⃣ Cookies and Tracking Technologies

mn7 uses cookies and similar technologies (web beacons, pixel tags, local storage) to operate the Platform, remember your session, prevent fraud, and analyse usage patterns. The main types of cookies we use are:

• Strictly necessary cookies: Required for the Platform to function. These cannot be disabled without breaking core functionality such as login sessions and game loading.
• Performance cookies: Used to measure how the Platform is used (page load times, error frequencies, most-visited sections) so we can make improvements. Data collected is aggregated and anonymous.
• Functional cookies: Remember your preferences such as preferred language, currency display, and game filters so you do not need to reset them on each visit.
• Security cookies: Help us detect and prevent fraudulent login attempts, bot traffic, and cross-site request forgery.

You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies may prevent you from accessing the Platform. mn7 does not currently support third-party advertising cookies.

6️⃣ Sharing and Disclosure of Personal Data

mn7 does not sell your personal data. We may share your information with the following categories of recipients, solely to the extent necessary for the stated purpose:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank — to process your deposits and withdrawals.
• Identity verification providers: Third-party KYC and AML service providers who verify identity documents and screen against sanctions lists on our behalf.
• Game content providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other studios receive only the minimum session data required to deliver their games.
• IT and security service providers: Cloud hosting, content delivery, DDoS protection, and cybersecurity vendors who process data under strict confidentiality agreements.
• Legal and regulatory authorities: Law enforcement, courts, or regulatory bodies where we are required by law to disclose information, or where disclosure is necessary to protect the rights or safety of mn7, its employees, or other users.
• Fraud prevention agencies: Where sharing is necessary to investigate suspected fraudulent activity affecting mn7 or its users.

All third-party service providers engaged by mn7 are contractually required to implement appropriate technical and organisational security measures and to process personal data only in accordance with our instructions.

7️⃣ Data Retention

mn7 retains personal data for as long as your account is active and for a period thereafter as required by applicable law or legitimate business purposes. General retention periods are as follows:

• Account and identity data: Retained for the duration of your account and for a minimum of five years following account closure, in compliance with AML and KYC obligations.
• Transaction records: Retained for a minimum of five years from the date of each transaction.
• Communications data: Support correspondence and complaint records retained for three years from the date of resolution.
• Technical and usage data: Log files and session data retained for up to 13 months for security and fraud-detection purposes.
• Marketing preferences: Retained until you withdraw consent or request erasure, whichever is earlier.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification.

8️⃣ Your Data Rights

Subject to applicable law, you have the following rights regarding the personal data mn7 holds about you:

• Right of access: Request a copy of your personal data at any time.
• Right to rectification: Request correction of inaccurate or incomplete data.
• Right to erasure: Request deletion of your personal data, subject to our legal retention obligations.
• Right to restrict processing: Request that we pause processing of your data in certain circumstances.
• Right to data portability: Request your data in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to object: Object to processing based on our legitimate interests where your situation warrants it.

To exercise any of these rights, please contact our support team. We will respond within 30 days. We may need to verify your identity before processing your request.

9️⃣ Security Measures

mn7 implements a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These include:

• SSL/TLS encryption for all data in transit between your device and our servers.
• Encryption of sensitive data (including password hashes and payment details) at rest.
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis.
• Regular security audits and penetration testing of Platform infrastructure.
• Two-factor authentication requirements for all administrative accounts.
• Real-time fraud detection and anomaly alerting systems.

While we take every reasonable precaution, no data transmission over the internet can be guaranteed to be 100% secure. You are also responsible for keeping your own login credentials safe. If you suspect a security incident affecting your account, please contact us at [email protected] immediately.

🔟 Children's Privacy

The mn7 Platform is strictly for individuals aged 21 years and above. We do not knowingly collect, process, or store personal data from anyone under the age of 21. If you are a parent or guardian and believe your child has provided personal information to mn7, please contact us immediately at [email protected] and we will take steps to delete the information and close any associated account without delay.

1️⃣1️⃣ Marketing Communications

With your consent, mn7 may send you promotional communications about new games, bonuses, seasonal offers (such as Eid or Pohela Boishakh promotions), and platform updates via SMS or email to the contact details registered on your account.

You may withdraw consent and opt out of marketing communications at any time by contacting our support team at [email protected]. Opting out of marketing communications will not affect your ability to use the Platform or receive transactional communications (such as deposit confirmations and withdrawal notifications), which are necessary for account operation.

1️⃣2️⃣ Changes to This Privacy Policy

mn7 may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or the services we offer. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via their registered mobile number or email address. Your continued use of the Platform after any update constitutes your acceptance of the revised Policy. We encourage you to review this page periodically.